Assistly is committed to protecting your privacy. This policy explains how we collect, use and protect your information when you use our platform.
1. Who we are
Assistly is a field service management platform operated by ReeceAI Solutions, based in Perth, Western Australia. We provide software tools for Australian trade businesses including leads management, job scheduling, quoting, and invoicing.
If you have any questions about this policy, contact us at reece@reeceaisolutions.com.au.
2. Information we collect
Information you provide
- Business details — name, ABN, address, phone, email
- Account credentials — email address and password
- Customer information — names, phone numbers, email addresses, job addresses
- Job and financial data — quotes, invoices, job notes and photos
- Tradie details — names, contact information, login credentials
Information collected automatically
- Usage data — pages visited, features used, actions taken
- Device information — browser type, operating system, screen size
- Log data — IP address, access times, error logs
Information from third parties
- Missed call data — customer name, phone number and issue description captured via our AI bot (Twilio)
- Payment information — processed securely via Stripe (we never store card details)
3. How we use your information
We use the information we collect to:
- Provide and improve the Assistly platform
- Send quotes, invoices and notifications on your behalf
- Notify tradies of job assignments via SMS
- Process payments and manage subscriptions
- Provide customer support
- Ensure the security and integrity of our platform
- Comply with legal obligations
4. How we share your information
We do not sell your personal information. We share data only with trusted service providers necessary to operate our platform:
- Supabase — database and authentication infrastructure
- Twilio — SMS notifications and missed call capture
- Resend — transactional email delivery
- Stripe — payment processing
- Railway — application hosting
All third-party providers are bound by data processing agreements and appropriate privacy protections.
5. Data storage and security
Your data is stored securely in Supabase's infrastructure. We implement industry-standard security measures including:
- Encrypted connections (HTTPS/TLS) for all data in transit
- Encrypted storage for sensitive data at rest
- Row-level security policies to ensure clients can only access their own data
- Regular security reviews and updates
6. Data retention
We retain your data for as long as your account is active. If you cancel your subscription, we will retain your data for 90 days before permanently deleting it, giving you time to export anything you need.
7. Your rights
Under Australian Privacy Law and GDPR (where applicable), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Export your data in a portable format
- Object to certain types of processing
To exercise any of these rights, contact us at reece@reeceaisolutions.com.au.
8. Cookies
Assistly uses minimal cookies and local storage to maintain your login session and remember your preferences. We do not use advertising or tracking cookies.
9. Children's privacy
Assistly is designed for use by business owners and trade professionals. We do not knowingly collect information from anyone under 18 years of age.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice in the app. Continued use of Assistly after changes are posted constitutes acceptance of the updated policy.
11. Contact us
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your data, please contact us: